Accessibility

Silvergate is committed to meeting the needs of all customers, including individuals with disabilities. We strive to provide our services in accordance with the Americans with Disabilities Act (ADA) and applicable California state and local laws.

Our ADA related services include:

    • Websites (see separate Accessibility Statement that follows)

    • Mobile applications

Feedback

We welcome questions, comments, or suggestions. You may contact us or use the feedback link in our detailed website Accessibility Statement that follows.

This Accessibility Statement applies to: www.silvergate.com

AudioEye Accessibility

 

We Value Digital Inclusion

In our effort to provide a fully accessible and optimized user experience for all site visitors, Silvergate has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site or the specific abilities of those individuals seeking access to this site.

The Silvergate website is monitored and tested regularly by internal resources and by AudioEye, a 3rd-Party provider of Web Accessibility testing and monitoring. As issues of accessibility are identified, results of automated and manual testing are managed through the AudioEye® Digital Accessibility Platform.

The AudioEye web accessibility certification process involves automatic and manual testing with the goal of identifying and resolving access barriers, conforming with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 Level AA Success Criteria, and ensuring an optimal user experience for all users, regardless of their individual abilities.

AudioEye certifies that the Bank website is being optimized to substantially conform with AudioEye’s interpretation of the informative guidance provided by (WCAG) 2.1 AA.

This perpetual and uninterrupted service includes continuous monitoring, regularly scheduled manual audits, and, as needed, regular releases that improve access and usability for all users, including users of Assistive Technology. As new solutions are discovered to improve the user experience, remediation is tracked through the AudioEye system and fixes are implemented by FIRSTBranch by Kasasa to improve the website user experience.

AudioEye Accessibility Certification

The AudioEye Certification seal represents a commitment to accessibility and inclusion. The AudioEye certification process involves automatic and manual testing with the goal of meeting Web Content Accessibility Guidelines (WCAG) 2.1 Level AA Standards.

AudioEye certifies that the www.silvergate.com website has been designed and fully optimized to meet the WCAG 2.1 Level AA Success Criteria to the greatest extent possible.

This website is regularly tested using a variety of assistive technologies.
We recommend using the following web browser / screen reader combinations for an optimized experience:

For Windows users: JAWS and Microsoft Edge or NVDA and Firefox

For Mac users: VoiceOver and Safari or VoiceOver and Chrome

For mobile users: VoiceOver for the iPhone and TalkBack for Android devices

Improving the User Experience for Users of Assistive Technologies

Web Accessibility Guidelines

Silvergate has leveraged the Web Content Accessibility Guidelines (WCAG) 2.1 as reference to ensure the web content made available from this site is more accessible for individuals with disabilities and user friendly for everyone.

These globally recognized best practices (as recommended by the World Wide Web Consortium) consist of three levels of accessibility measurement (A, AA, and AAA). To the greatest extent feasible, Silvergate has elected to conform to Level AA of these guidelines.

Related Links

Web Accessibility Initiative (WAI)
Design guidelines for electronic and information technology

Feedback

Dedicated web accessibility experts are available to assist site visitors with any issues accessing content and the various services and functions made available across the Silvergate website. Site visitors may choose to engage with the Help Desk to report and troubleshoot web accessibility related issues.

Third Party Sites

Throughout this website, we may make use of different 3rd party websites such as Instagram, YouTube, Twitter, and Facebook to spread news and information about Silvergate products and services. These sites, which are not controlled by Silvergate, may present challenges for individuals with disabilities that we are not able to control or remedy. Please know that these sites are not used as the sole source of (or sole vehicle for communicating) important information.

As made publicly available, here are the Accessibility Information pages provided from these 3rd party sites:

Facebook Accessibility Policy
YouTube Accessibility Policy
Twitter Accessibility Policy
Instagram Accessibility Policy
LinkedIn Accessibility Policy

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The link you clicked is provided as a courtesy. We don't endorse or control the content of the site you're about to visit.

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